Agent and supervisor features, Agent login – Nortel Networks 2007 User Manual
Page 20
Attention! The text in this document has been recognized automatically. To view the original document, you can use the "Original mode".
Agent and Supervisor features
Agent and Supervisor features
This section describes the following login features that are common to the
Call Center Agent and Supervisor:
•
Agent Login
•
Login with Agent ID and Multiple Queue Assignments
•
Agent Logout
Agent Login
Use the Agent Login to enter an Automated Call Distribution (ACD)
queue. If an Agent ID is assigned, enter the four-digit code at the display
screen prompts.
1. Lift the handset.
InCalls
2. Tap the Incalls soft key.
3. If Enter Agent ID appears on the
screen, use the dialpad to enter the ID.
4. Press the # key. The telephone enters a
Not Ready state.
InCalls
NotReady
5. To join the ACD queue, choose one of
the following:
— Tap the Incalls soft key.
— Tap the NotReady soft key.