To display information on the acd queue – Nortel Networks 2007 User Manual
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Supervisor features
•
length of time the oldest call has waited in the queue
•
number of calls that have overflowed into the queue
To display information on the ACD queue
DisplayQue
Tap the Display Queue soft key.
Information on the current ACD queue
appears on the display.
Figure 5: Current status of ACD queue
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