Supervisor features, Use answer agent – Nortel Networks 2007 User Manual
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Supervisor features
Supervisor features
The following sections describe features available to the Supervisor:
Answer Agent
Agent key
Answer Emergency
Call Agent
Interflow
Night Service
Observe
Display Agent Status
Display Queue
Use Answer Agent
Use the Answer Agent feature to receive calls from agents in a non
emergency situation.
AnsAgent
1. When the Answer Agent soft key
flashes, tap the Answer Agent soft key.
Note 1:
The Agent ID of the contacting
individual displays on the telephone.
Note 2:
The soft key color changes and
remains altered as long as the call is
active. The status changes to NotReady.
2. Press the Goodbye key to end the call.