Nortel Networks 2007 User Manual
Page 6
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Use Not Ready........................................................................ 29
Place or answer non-ACD calls ............................................. 30
Contact the supervisor............................................................ 31
Supervisor features .............................................................. 33
Use Answer Agent .................................................................. 33
Use Agent key ........................................................................ 34
Use Answer Emergency.......................................................... 34
Use Call Agent ........................................................................ 35
Use Interflow............................................................................ 35
Use Night Service.................................................................... 36
Observe .................................................................................. 37
Display Queue ........................................................................ 37
Display Agent status................................................................ 39
Terms you should know ...................................................... 41
Regulatory and safety information...................................... 47
Other........................................................................................ 49
DenAn regulatory notice for Japan.......................................... 49
Index ...................................................................................... 51