To place a call to the supervisor, To return to the acd call – Nortel Networks 2007 User Manual
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Agent features
To place a call to the supervisor
Tap the Supervisor soft key.
Supervisor
Note:
Calls are automatically put on hold
when the Supervisor soft key is used.
To return to the ACD call
InCalls
Tap the Incalls soft key.
To conference in the supervisor during a call in progress
Supervisor
1. Tap the Supervisor soft key to talk
privately with the supervisor.
Supervisor
2. Tap the Supervisor soft key again for a
conference call.
To transfer a call to the supervisor during a call in progress
Supervisor
1. Tap the Supervisor key.
Supervisor
2. When the supervisor answers, tap the
Supervisor key again.
3. Press the Goodbye key to terminate
access to the call.