Use emergency, Use not ready – Nortel Networks 2007 User Manual
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Agent features
Use Emergency
Use the Emergency feature to contact the supervisor immediately in an
emergency situation.
Emergency
1. During an active call, tap the
Emergency soft key.
Note:
The Emergency soft key color
changes and remains altered as long as
the feature is active.
When the supervisor answers, a three
way call commences.
Emergency
2. Tap the Emergency soft key again to
transfer the caller to the supervisor and
terminate access to the caller and
supervisor.
Use Not Ready
Use the Not Ready feature to take the telephone out of the call queue
while completing post-call work.
NotReady
1. Tap the NotReady soft key to
temporarily log out of the system.
Note:
The NotReady soft key color
changes and remains altered as long as
the feature is active.