Display agent status – Nortel Networks 2007 User Manual
Page 39
Attention! The text in this document has been recognized automatically. To view the original document, you can use the "Original mode".
Advertising
Supervisor features
Display Agent status
Use the Display Agent feature to view a summary of the current status for
all agents who have an agent Position ID key assigned on the
supervisor’s telephone.
DisplayAgt
Tap the Display Agent soft key. The
summary information displays for twelve
seconds or until another feature key is
pressed.
Agent positions in the Not Ready state are
counted as busy on either ACD calls or non-
ACD calls, as specified by the system
administrator.
Figure 6: Current status of agents
Advertising