Place or answer non-acd calls, To answer a call – Nortel Networks 2007 User Manual
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Agent features
InCalls
NotReady
2. To return to the queue, choose one of
the following:
— Tap the Incalls soft key
— Tap the NotReady soft key.
Place or answer non-ACD calls
Use this feature to place or answer calls on an individual line.
To place a call
2498
1. Tap the individual DN soft key.
2. Use the dialpad to dial the telephone
number.
Note:
The DN soft key color changes
and remains altered as long as the call is
active.
To answer a call
2498
When the soft key for the individual DN
soft key flashes, tap the DN soft key.
Note:
The DN soft key color changes
and remains altered as long as the call is
active.
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