Nortel Networks 2007 User Manual
Page 40
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Supervisor features
The Display Queue soft key gives a visual indication of the number of
calls in the ACD queue. Table 5 lists the four states for this soft key.
Table 5: Display Queue soft key states
Soft key display
Queue status
Description
Off
Light
There are few or no
calls waiting.
On
Normal
An acceptable
number of calls are
waiting.
Slow Flashing
Busy
Calls are backing up
in the queue. Calls
overflowing to this
queue are not
accepted.
Fast Flashing
Overloaded
Too many calls in this
queue. New calls are
overflowed to another
queue.
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