Agent id and mqa login options – Nortel Networks 2007 User Manual
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Agent and Supervisor features
Agent ID and MQA login options
To enter ACD queues, use an Agent ID login with one of the following
MQA login options:
•
No Supervisor ID, No Priority
•
Supervisor ID, No Priority
•
No Supervisor ID, with Priority
•
Supervisor ID, with Priority
Note:
The system prevents a supervisor from entering a Supervisor
ID when the supervisor is logging in to accept ACD calls. This
includes logins where agents must enter a Supervisor ID.
The login options require the following entries in sequential order:
1. a four-digit Agent ID
2. a Supervisor ID (if the queue requires one)
up to five ACD DNs and priority values (if priority values are being
used) terminated by # #