Default login – Nortel Networks 2007 User Manual
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Agent and Supervisor features
InCalls
NotReady
3. Choose one of the following:
— Tap the Incalls soft key.
— Tap the NotReady soft key to enter
the ACD queue.
Default Login
When you always use the same telephone, use the Default Login to log in
only one time at the beginning of a shift. The Default Login uses the login
of the previous shift to enter the same ACD queues and with the same
Supervisor.
1. Lift the handset.
InCalls
2. Tap the Incalls soft key.
3. When Enter Agent ID appears on the
screen, use the dialpad to enter the ID.
4. Choose one of the following:
— If the queue requires a Supervisor
ID, press the # key three times.
— If the queue does not require a
Supervisor ID, press the # key two
times.