To log out, Agent logout – Nortel Networks 2007 User Manual
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Agent and Supervisor features
InCalls
NotReady
5. To join the ACD queue, choose one of
the following:
— Tap the Incalls soft key.
— Tap the NotReady soft key.
Agent Logout
Log out of the system completely or temporarily (NotReady state).
To log out
Makes etBsy
NotReady
Choose one of the following:
— To log out completely, press the
MakeSetBusy soft key.
— To log out temporarily, press the
NotReady soft key.
Note:
While on an ACD call, tapping the
MakeSetBusy soft key results in
automatic logout when the call finishes.
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