Fitbit Surge - Manual (Page 36)

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Troubleshooting your Fitbit Surge
If your tracker is not working properly, review our troubleshooting information
below. For other problems or more details, visit
http://help.fitbit.com .
Heart-rate signal missing
Surge continuously tracks your heart rate while you’re exercising and throughout the
day. However, occasionally the heart rate tracker may have difficulty getting a strong
signal. In those cases, you’ll see this screen:
If you don’t see your heart rate on your Surge, first make sure you’re wearing it
correctly. Experiment with placing the tracker higher on your wrist; because blood
flow in your arm increases the farther up you go, moving the tracker up a couple
inches can be helpful. Also, make sure you're not wearing your tracker too tightly; a
tight band restricts blood flow, potentially affecting the heart rate signal. After a
short wait, you should see your correct heart rate again.
Unexpected behavior
If you experience one of the following problems with your Surge, it may be fixed by
restarting your tracker:
• It is not syncing.
• It is not responding to movement.
• It doesn’t respond even when in a charger.
• It has a battery charge but is not lighting up.
• It isn’t tracking your steps or other data.
• It’s not responding to button presses, taps, or swipes.
Restarting your Surge does not delete any data except text and call notifications.
To restart your Surge:
1. Press and hold the Home and Select buttons (left and bottom right) for 10
to 15 seconds until you see the screen flash or start to dim.
2. Let go of the buttons.