Isolating web user interface problems, Isolating, Library – Dell TL2000 User Manual
Page 165: Controller, Card, Accessor, Enclosure, Problem, User, Interface
Operator
Control
Panel
Service
Menu
and
clean
the
drive.
Use
only
an
approved
cleaning
cartridge
(see
7.
Run
the
Library
Verify
Diagnostic
which
includes
a
drive
performance
Read/Write
test
(other
drive
diagnostics
are
also
available)
available
on
the
Operator
Control
Panel
or
Web
User
Interface.
Be
sure
to
use
a
known
good
scratch
or
blank
data
cartridge.
v
If
the
drive
test
fails,
replace
the
drive
sled
CRU
(refer
to
Isolating
a
Library
Controller
Card
vs.
Accessor
Enclosure
Problem
1.
If
possible,
ensure
that
the
library
firmware
is
at
the
latest
level,
check
the
current
library
firmware
level
using
the
Operator
Control
Panel
(Monitor
→
Library
→
Identity
→
Version
)
or
the
Web
User
Interface
(Monitor
Library
→
Library
Identity
),
then.
2.
With
library
power
OFF,
loosen
the
two
thumb
screws
which
secure
the
controller
card
to
the
library
enclosure
and
slide
it
out.
v
Inspect
the
card
for
any
broken
components
or
other
anomalies.
v
If
the
card
appears
to
have
no
abnormalities,
reseat
the
card
back
in
the
library,
tighten
the
thumb
screws,
and
turn
library
power
ON.
3.
If
both
the
Operator
Control
Panel
and
Web
User
interfaces
are
inoperable
or
frozen
and
the
latest
firmware
has
been
installed,
the
controller
card
CRU
electronics
is
the
most
likely
failure.
If
only
the
Web
User
Interface
has
failed,
please
see
before
replacing
any
CRUs.
4.
If
a
control
card
error
code
has
been
obtained
and
reseating,
power
cycling,
and
updating
the
library
firmware
did
not
fix
the
problem,
the
controller
card
CRU
is
the
most
likely
failing
CRU
(refer
to
5.
If
the
error
code
indicates
an
accessor
type
error
(slider,
elevator,
sled,
etc.),
release
and
remove
both
magazines
(see
or
and
observe
the
accessor
path
for
any
obvious
obstruction
or
problems.
Resolve
any
observed
problem
if
possible.
Otherwise,
contact
Dell
technical
support.
6.
If
the
library
is
taking
an
extended
amount
of
time
in
recovery
to
complete
initialization,
perform
an
inventory,
or
executing
a
cartridge
movement
within
the
library,
and,
after
finding
the
magazine
cell
fiducials
to
be
present
with
no
visible
damage
and
correctly
installed,
suspect
the
sensor/emitter
on
the
accessor
mechanism
to
be
inoperable.
.
Isolating
Web
User
Interface
Problems
If
the
Web
User
Interface
is
not
functioning
at
all
or
if
it
is
intermittently
functioning,
review
the
following
steps
to
ensure
that
it
is
properly
configured,
or,
to
help
determine
which
CRU
or
part
needs
to
be
replaced.
The
complete
Web
User
Interface
electronics
reside
on
the
control
card
CRU.
1.
Ensure
that
the
ethernet
cable
is
securely
plugged
in
the
rear
of
the
library
at
the
ethernet
port.
See
7
on
the
2.
Ensure
that
the
correct
IP,
Netmask,
and
Gateway
addresses
are
keyed
into
the
network
parameters.
From
the
Operator
Control
Panel,
navigate
to
Configure
→
Network
.
3.
Ensure
that
the
correct
IP
address
is
being
used
on
the
web
browser.
Chapter
7.
Troubleshooting
7-11