Troubleshooting – Marantz SR4001 User Manual
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ENGLISH
TROUBLESHOOTING
In case of trouble, check the following before calling for service:
1.
Are the connections made properly ?
2.
Are you operating the unit properly following the user’s guide ?
3.
Are the power amplifi ers and speaker working properly ?
If the unit does not operate properly, check items shown in the following table.
If your trouble cannot be recovered with the remedy actions listed in the following table, malfunction of the
internal circuitry is suspected; immediately unplug the power cable and contact your dealer, nearest Marantz
authorized dealer or the Marantz Service Center in your country.
SYMPTOM
CAUSE
REMEDY
SR4001/SR5001 cannot be
turned up.
The power plug is not connected.
Connect the power plug to the outlet.
No sound and picture are output
even when power is on.
Mute is on.
Cancel mute using the remote control unit.
The input cable is not connected correctly.
See the connection diagram and connect the cables
correctly.
The master volume control is turned all
the way down.
Adjust the master volume.
The SOURCE position is wrong.
Select correct position.
No speaker output.
The headphones are connected to the
headphone jack.
Disconnect the headphones. (Speakers will not output
sound when headphones are connected.)
Incorrect Audio or Video for
selected source.
Input cable connected incorrectly.
Connect the cable correctly by referring to the
connection diagram.
Incorrect Audio from a channel.
Speaker cable connected incorrectly.
Connect the cable correctly by referring to the
connection diagram.
No Audio output from the center
channel speaker.
The center speaker cable connection is
incomplete.
Connect the cable correctly.
STEREO has been selected for Surround
mode.
When STEREO is selected for Surround mode, no
sound will be output from the center speaker. Set
another Surround mode.
Center = NONE has been selected in
SETUP mode.
Make the correct setting.
No Audio output from the
surround speakers.
The surround speaker cable connection
is incomplete.
Connect the cable correctly.
STEREO has been selected for Surround
mode.
When STEREO has been selected for Surround
mode, no sound will be output from the surround
speaker. Set another Surround mode.
Surround = NONE has been selected in
SETUP mode.
Make the correct setting.
No Audio output from the
surround back speakers.
The surround back speaker cable
connection is incomplete.
Connect the cable correctly.
Surround mode is not EX/ES mode.
Set surround mode EX/ES.
Surround back = NONE has been selected
in SPEAKERS SIZE SETUP
Make the correct setting.
SYMPTOM
CAUSE
REMEDY
Can not select EX/ES mode.
Surround center= NONE has been
selected in SPEAKERS SIZE SETUP
Make the correct setting.
Input signal is incompatible.
Use 5.1channel source.
Can not select Pro Logic IIx
mode.
Input signal is incompatible.
Use 2 channel Dolby Digital input signal, PCM input
signal or analog input signal.
Can not select Neo:6 mode.
Input signal is incompatible.
Use 2 channel Dolby Digital input signal, PCM input
signal or analog input signal.
Can not select CSII mode.
Input signal is incompatible.
Use 2 channel Dolby Digital input signal, PCM input
signal or analog input signal.
No output to Sub Woofer Out.
Sub-woofer = NONE has been selected in
SETUP mode.
Select Sub-woofer = YES.
Noise is produced during DTS-
encoded CD or laser disc play.
Analog has been selected for input.
Be sure to perform digital connection, select digital
input, then play.
A specifi c channel does not
produce output.
Nothing recorded on source.
Check the encoded channel on the source side.
FM or AM reception fails.
Antenna connection is incomplete.
Correctly connect the indoor FM and AM antennas to
FM and AM antenna outlets.
Noise is heard during AM
reception.
Reception is affected by other electrical
fi elds.
Try changing location where the AM indoor antenna
is set up.
Noise is heard during FM
reception.
The radio waves from the broadcasting
station are weak.
Install an FM outdoor antenna.
Cannot get programmed station
when the PRESET button is
pressed.
Preset data has been erased.
Disconnecting power plug for long periods of time will
erase preset data. If that happens, input the preset
data again.
Control with the remote control
unit fails.
Batteries are consumed.
Replace all the batteries with new ones.
Remote controller’s function-key setting
is wrong.
Select different position from which equipment will
be controlled.
The distance between this SR4001/
SR5001 and the remote commander is
too far.
Move closer to this SR4001/SR5001.
Something is blocking SR4001/SR5001
and the remote commander.
Remove offending object.
Note:
After “PROTECT” appears on the unit’s display, the standby indicator may start fl ashing. If it does, there is a problem
in the unit or the connection. If this problem reoccurs even when power is activated from the remote control unit,
call for servicing.