PLANET IVS-2120 - Manual (Page 86)

Industrial Internet Video Server
User’s Manual of IVS-2120
Security Settings in Internet Explorer are configured properly and
then try reloading the device’s home page. Most likely, the ActiveX
control did not download and install correctly. Check your Internet
Explorer security settings and then close and restart Internet
Explorer. Try to browse and log in again.
Internet Explorer displays
the following message:
“Your current security
settings prohibit
downloading ActiveX
controls”. Set up the IE security settings or configure the individual settings to
allow downloading and scripting of ActiveX controls.
The device works locally
but not externally. • Might be caused from the firewall protection. Check the Internet
firewall with your system or network administrator. The firewall may
need to have some settings changed in order for the device to be
accessible outside your LAN.
• Make sure that the device isn’t conflicting with any other web
server running on your LAN.
• Check the configuration of the router settings allow the device to be
accessed outside your local LAN.
• Check the bandwidth of Internet connection. If the Internet
bandwidth is lower than target bit rate, the video streaming will not
work correctly.
The unreadable characters
are displayed. Use the operating system of the selected language. Set the
Encoding or the Character Set of the selected language on the
Internet Explorer.
Frame rate is slower than
the setting. • The traffic of the network and the object of the image affect the
frame rate. The network congestion causes frame rate slower than
the setting.
• Check the bandwidth of Internet connection. If the Internet
bandwidth is lower than target bit rate, the video streaming will not
work correctly.
• Ethernet switching hub can smooth the frame rate.
Blank screen or very slow
video when audio is
enabled. • Your connection to the device does not have enough bandwidth to
support a higher frame rate for the streamed image size. Try
reducing the video streaming size to 160x120 or 320x240 and/or
disabling audio.
• Audio will consume 32 kbps. Disable audio to improve video. Your
Internet connection may not have enough bandwidth to support
streaming audio from the device.
Image Transfer on e-mail
or FTP does not work. • Default Gateway and DNS server address should be set up
correctly.
• If FTP does not work properly, ask your ISP or network
administrator about the transferring mode of FTP server.
Pan/Tilt does not work.
(including Click to Center
and Preset Positioning) • Click [Refresh] on the Internet Explorer when the communication
stops with the device. The image will refresh.
• Other clients may be operating Pan/Tilt.
• Pan/Tilt operation has reached the end of corner.
Pan/Tilt does not work
smoothly. There may be a slight delay when you are using the Pan/Tilt feature
in conjunction with streaming audio and video. If you find that there
is a significant delay while panning or tilting the camera, try disabling
the audio streaming and/or reducing the video streaming size.
Video quality of the device
The focus on the Camera is
bad. • The lens is dirty or dust is attached. Fingerprints, dust, stain, etc.
on the lens can degrade the image quality.
The color of the image is
poor or strange. • Adjust White Balance.
• To insure the images you are viewing are the best they can be, set
the Display property setting (color quality) to 16bit at least and 24 bit