Customer self-repair warranty service – HP LaserJet Pro 3001dw Monochrome Wireless Printer User Manual

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If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the

Software or warranty and support services for the Software which are not of a kind ordinarily acquired for

personal, domestic or household use or consumption, then despite any other provision of this EULA, HP

limits its liability for failure to comply with a consumer guarantee as follows:

provision of warranty or support services for the Software: to any one or more of the following:

re-supply of the services or payment of the costs of having the services re-supplied;

provision of the Software: to any one or more of the following: replacement of the Software or the

supply of equivalent software; repair of the Software; payment of the costs of replacing the Software or

of acquiring equivalent software; or payment of the costs of having the Software repaired; and

otherwise, to the maximum extent permitted by law.

New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot be excluded

under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction means a transaction

involving a person who is purchasing goods for personal, domestic or household use or consumption

and not for the purpose of a business. New Zealand consumers who are purchasing goods for personal,

domestic or household use or consumption and not for the purpose of a business ("New Zealand

Consumers") are entitled to repair, replacement or refund for a failure and compensation for other

reasonably foreseeable loss or damage. A New Zealand Consumer (as defined above) may recover the

costs of returning the product to the place of purchase if there is a breach of the New Zealand consumer law;

furthermore, if it will be of significant cost to the New Zealand Consumer to return the goods to HP then HP

will collect such goods at its own cost. Where any supply of products or services is for business purposes,

you agree that the Consumer Guarantees Act 1993 does not apply and that given the nature and value of the

transaction, this is fair and reasonable.

The information contained herein is subject to change without notice. All other product names mentioned herein

may be trademarks of their respective companies. To the extent permitted by applicable law, the only warranties

for HP products and services are set forth in the express warranty statements accompanying such products and

services. Nothing herein should be construed as constituting an additional warranty. To the extent permitted by

applicable law, HP shall not be liable for technical or editorial errors or omissions contained herein.

Customer self-repair warranty service

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for

greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the

repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There

are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace

these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self

repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace

them for you, this may be done at no additional charge under the type of warranty service designated for your

product.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.

Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is

required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies

in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases

where it is required to return the defective part to HP, you must ship the defective part back to HP within a

defined period of time, normally five (5) business days. The defective part must be returned with the associated

documentation in the provided shipping material. Failure to return the defective part may result in HP billing you

for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the

courier/carrier to be used.

Appendix B Service and support

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