Samsung OFFICESERV 7100 - Manual (Page 40)

CALL WAITING/CAMP-ON
Busy stations are notified that a call is waiting (camped-on) when they receive a tone. The tone is repeated at
a programmable interval. Digital keysets receive an off-hook ring signal through the speaker while single line
stations and IP keysets receive a tone in the earpiece of the handset. The volume of the camp-on tone can be
set by the station user. Camped-on calls follow Forward No Answer if a Forward No Answer destination has
been set.
Optionally any station can be programmed to automatically camp-on to a busy station instead of having to
press the camp-on button or dial a camp-on code.
CALLER ID FEATURES
The following features apply to all forms of Caller Identification, however, to make them easier to read caller
identification is referred to as Caller ID.
Name/Number Display
During normal incoming CO calls, Caller ID name and number can be displayed simultaneously in the display
of each keyset. When receiving a transferred CO call, each LCD keyset user can decide if he/she wants to see
the name or number in the display first. Regardless of which one is selected to be seen first, the NND key is
pressed to view the other pieces of information.
Next Call
In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key to
display the Caller ID information associated with this next call in queue at your station. Either the Caller ID
name or number will show in the display depending on your selection.
Save Caller ID Number
At any time during an incoming call that provides Caller ID information, you may press the SAVE key. This
saves the Caller ID number in the Save Number feature. Pressing the SAVE number redial key will dial the
Caller ID number. The system must be using Least Cost Routing (LCR) to dial the saved number.
Store Caller ID Number
At any time during an incoming call that provides Caller ID information, you may press the STORE key. This
saves the Caller ID number as a speed dial number in your personal speed dial list. The system must be using
LCR to dial the stored number.
Inquire Park / Hold
Having been informed that an incoming call is on hold or has been parked, you may view the Caller ID infor-
mation before you retrieve the call. This will influence how you choose to handle the call.
Caller ID Review List
This feature allows display keyset users to review Caller ID information for calls sent to their stations. This list
can be from ten to fifty calls in a first in, first out basis. The list includes calls that you answered and calls that
rang your station but that you did not answer (missed calls). When reviewing this list, you can press one but-
ton to dial the person back. The system must be using LCR to dial the stored number. There is also an option
called CID REVW ALL in the User ON/OFF options. When set to ON the feature will operate the same as
described. However, when set to OFF only calls that are not answered (missed calls) at the station will be
recorded in the Review list.
4.10
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