Samsung OFFICESERV 7100 - Manual (Page 75)

MENU TREE ROUTING
The automated attendant routes calls through a menu tree structure. Menus are able to process callers by a
variety of means, such as: digits entered, caller ID, or DNIS information. Callers may be transferred to a multi-
tude of destinations such as stations, groups, the voicemail directory, or 'Question and Answer' applications.
Menus can be cascaded together to form complex application trees.
MUSIC-ON-HOLD SUPPORT
Music or announcements may be recorded into the automated attendant and used in the phone system as
Music-On-Hold.The recorded announcement or music will play in a continuous loop and may be used to pro-
vide custom on-hold announcements or promotional messages.
MULTIPLE LANGUAGE SUPPORT
The OfficeServ 7100 automated attendant supports up to 3 simultaneous languages. The default language is
English (United States). Spanish (Castilian) and French (Canadian) are also installed by the factory as standard
languages. A list of available languages can be obtained through your local authorized Samsung service
provider.
PASSWORD SECURITY
Automated attendant administration is password protected to prevent unauthorized access.
QUESTION & ANSWER FORMS
This feature allows the OfficeServ 7100 to be used to conduct surveys or collect responses to a questionnaire.
Answers can be collated and stored in a specific mailbox or split into many different mailboxes. This is a use-
ful tool any time you need to collect specific information from a caller but do not want to devote a staff mem-
ber to take the calls directly. Answer messages can be prefixed with an optional header message, which helps
in transcription by preventing silence in the event the caller skips a question. There is no fixed limit to the
number of questions in a Q&A application, nor is there a fixed limit to the number of possible Q&A applica-
tions.
RECORDABLE SYSTEM PROMPTS
The OfficeServ 7100 automated attendant includes an integrated voice studio that allows you to edit or re-
record any prompt in the system. You can also create new prompts in order to help unify your company
image.
SCHEDULE-ORIENTED CALL PROCESSING
The OfficeServ 7100 automated attendant processes calls according to an administrator controlled schedul-
ing table. This table determines which mode of operation the system will run in (day, night, holiday, etc). Each
programming object in the automated attendant can be configured to route calls differently depending on
the active operating mode. The schedule table can set mode by individual port, time of day, day of the week,
and calendar date. Up to 99 modes can be created, and the system administrator can manually override the
schedule at any time from a touchtone telephone.
SPECIAL EVENTS SCHEDULER
When your business closes because of a holiday or a special event the OfficeServ 7100 can provide appropri-
ate prompting to your callers by using the scheduling feature. Events can be pre-programmed to activate
automatically or activated on the fly by an administrator.
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