Samsung OFFICESERV 7100 - Manual (Page 70)

OUTSIDE LINE IDENTIFICATION
Each line can be identified with an 11 character name. Incoming calls display this name before the call is
answered. This feature is helpful when individual lines must be answered with different greetings.
OVERRIDE IDENTIFICATION
If another station barges-in on a user’s conversation, the display will alert the user with a [Barge from 2xx] dis-
play if the system is set for barge-in with tone.
PROGRAMMED MESSAGE DISPLAY
Preprogrammed station messages set by other stations are displayed at the calling station’s keyset.
SOFT KEYS
Below the display, there are three soft keys and a SCROLL button.These keys allow the user to access features
in his/her class of service without requiring the keyset to have designated feature keys.
STOPWATCH TIMER
Display keyset users find this feature very convenient to time meetings, calls and other functions. Users sim-
ply press once to start the timer and press again to stop the timer.
TEXT MESSAGING
This feature allows two display keyset users to respond to each other with preprogrammed messages. After
receiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text message while
continuing to talk and listen to your outside party. The other station can view this message and take the
appropriate action or respond back with another text message.
Up to 24 display station users can program their own individual ten (10) text messages that can be sent to
another display keyset. Only the display keysets that are allowed in the system programming (MMC 611) will
receive the (TMSG) text message softkey in the display and can use this feature.
UCD SUPERVISOR DISPLAYS
When a UCD supervisor key is pressed, supervisors can view information about the UCD group, calls or
agents.
Call Screen
This allows the supervisor to view how many calls are in queue, the longest wait time, how many calls have
been received today, what the average time in queue is and how many calls were abandoned.
Agent Screen
This allows the supervisor to monitor how many agents are logged in, check each agents status (IN GROUP,
OUT OF GROUP, or DND), view each agents total number of calls, average call length or average ring time.
Note: Accessing this screen will also allow a Supervisor to change the status of each agent (IN GROUP, OUT
OF GROUP, or DND).
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