Samsung OFFICESERV 7100 - Manual (Page 41)

Investigate
This feature allows selected stations with a special class of service to investigate any call in progress. If Caller
ID information is available for an incoming call, you will know to whom this station user is speaking. On out-
going calls, you can see who was called. After investigating, you may barge-in on the conversation, discon-
nect the call or hang up.
Abandon Call (Missed Call) List
The system has a system-wide abandon call list that stores Caller ID information for calls that rang but were
not answered (missed call). The list is accessed using the administrator’s passcode. When reviewing this list,
you are provided options to CLEAR the entry or DIAL the number.You can see the NND key to toggle between
the Caller ID name, number and the date and time the call came in. The system must be using LCR to dial
numbers from the abandon call list. The abandoned call list will store up to 100 unanswered calls.
Caller ID ON SMDR
The Station Message Detail Records report can be set to include Caller ID name and Caller ID number for
incoming calls. This format expands the printout to 113 characters. Use a wide carriage printer or an 80 col-
umn printer set for condensed print.
Number to Name Translation
The system provides a translation table for 1000 entries. When the Caller ID number is received, the table is
searched. When a match is found, the system will display the corresponding name.
Caller ID to PSTN
When calling out on ISDN-PRI services, each station can be programmed to send any one of the listed direc-
tory numbers provided on the PRI circuit. Examples are: the main number, another number or an individual
DID number. (PSTN=Public Switch Telephone Network)
Caller ID to Analog Port
When enabled through programming Caller ID from the telephone company is sent directly to analog ports
within the system.
CALLER IDENTIFICATION
The OfficeServ 7100 supports three methods of identifying an incoming caller depending on the circuit type
as described below.
Caller ID
On an analog, loop start CO line, calling party information is called Caller ID and is available from the tele-
phone company in two formats, Number only and Name and Number, sometimes called Deluxe. The
OfficeServ 7100 is compatible with both formats. Even if the telephone company only offers the number only,
a name can be attached to the telephone number of frequent callers via the CID/ANI translation table. Caller
ID is supported on Digital, IP and Single Line stations.
4.11
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