Phonetics IMS-4000 - Manual (Page 150)

Will IMS-4000 retain its programming if there has been a long power failure and the backup
battery dies?
Yes. When all power is removed from the IMS-4000,voice messages and unit programming are retained in a
nonvolatile solid-state flash disk.
My IMS-4000 unit got damaged and had to be replaced. Can I use the original unit’s saved
programming to quickly program the replacement unit?
Yes.
Why won’t my IMS-4000 Host dial out?
l Check that you have a Touch-Tone telephone line. The IMS-4000 Host will not be able to dial out if it’s on
a Pulse telephone line.
l The Contact telephone number may be incorrectly programmed. Verify the telephone numbers. Is a
‘1 +area code’ prefix required? Does your telephone line require a ‘9’ prefix to reach an outside line?
l Each Contact telephone number has a programmable call schedule. It may not be the programmed time of
day, or day of week for the IMS-4000 Host to call a particular contact. Verify the call schedule for each con-
tact.
l Recognition time may be set too long for an alarm condition to become a valid alarm. Shorten the
Recognition time for the alarm or increase the amount of time that the monitored condition exists.
l The wrong Alarm Class has been assigned. For each environmental or IP alarm, you may specify an Alarm
Class. Check the Alarm Class assigned to the environmental or IP channel.
l The user Profile has not been programmed to receive calls for a particular alarm Class. When an alarm
occurs, the IMS-4000 checks its list of User Profiles to see who should be contacted. Only users whose class
list includes the class of the alarm will be contacted.
l ‘Dial Out Attempts’ might be set to zero. If this is the case, the IMS-4000 Host will make zero attempts to
call the programmed Contacts. Increase ‘Dial Out Attempts’ to a number greater than zero.
I keep getting a busy signal when I call my IMS-4000 Host.
The IMS-4000 Host may be trying to deliver an alarm message.
Why does IMS-4000 call again with the same alarm after I just acknowledged it?
l The alarm is clearing and quickly re-tripping. If this occurs, and the Alarm Recognition time is very short,
the result will be another call for the re-tripped alarm. Increase the Alarm Recognition time to avoid rapid
callbacks for the same alarm.
Why won’t the IMS-4000 Host communicate with one or more Nodes?
Every IMS-4000 expansion Node is an IP device with a unique address. Check to make sure that the Host
IP address is programmed correctly in the Node(s).
IMS-4000 Manual
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