Phonetics IMS-4000 - Manual (Page 73)

(a) The wrong SMTP server name programmed.
(b) The wrong username programmed.
(c) The wrong password programmed.
(d) A username is programmed but none is required.
(e) A password is programmed but none is required.
(f) All of the e-mail settings are programmed properly but the unit cannot reach your SMTP
server for network routing reasons.
(g) The unit cannot reach your DNS server and thus cannot look up the SMTP server IP
address.
(h) The DNS server IP address is programmed incorrectly in the IMS Network Configuration
settings.
Two Way E-Mail
The IMS-4000 Host has the ability to send and receive standard pop/smtp e-mail. In addition
to using e-mail as a method of delivering outbound alarm messages, e-mail can also be used for
remote access into the IMS-4000. A set of commands is available that can be sent to a 4000,
within an e-mail, that will cause the 4000 to reply back to the sending e-mail address. Commands
are available to inquire status, perform network ping and IP trace-route, and control outlets on a
PowerGate.
Note: Two-way e-mail is dependent upon User permissions. This means that the user can only
receive information on items for which he has permission. (See “Permissions” section)
In order to have the IMS respond to e-mail commands you must first obtain an e-mail address
for your IMS-4000 from your internet provider, configure the e-mail settings for your IMS Host
(see e-mail setup), and have Two Way E-mail enabled (see Host Local Configuration in the Host
Installation Manual).
Note: The username and email address used in two-way e-mail commands must match a Profile
Username and Contact. The response will be sent to the specified e-mail address.
Requesting a Status Report
To request a status report, send an e-mail message to your IMS-4000 Host with the following informa-
tion:
To: <e-mail address of your IMS-4000>
Subject: ims4000
username: <valid profile username>
email: <your e-mail address>
command: status
Requesting an IP Ping
To request an IP ping, send an e-mail message to your IMS-4000 Host with the following informa-
tion:
To: <e-mail address of your IMS-4000>
Subject: ims4000
username: <valid profile username>
email: <your e-mail address>
command: ping xxx.xxx.xxx.xxx
Chapter 2: Software
73