Phonetics IMS-4000 - Manual (Page 157)

Appendix E: Returning an IMS Unit for
Repair
In the event that any of your Sensaphone IMS-4000 units does not function properly, we suggest that you
do the following:
1) Record your observations regarding the individual unit’s malfunction.
2) Call the Technical Service Department at 610.558.2700 prior to sending the unit to Phonetics, Inc.
for repair.
If the unit must be sent to Phonetics, Inc. for Servicing, please do the following:
1) Turn the power switch on the rear of the unit Off.
2) Disconnect all cables, inputs and wiring, and unplug the unit.
3) Carefully pack the unit to avoid damage in transit. Use the original container (if available) or a
sturdy shipping box.
4) To avoid shipping delays, you must include the following information :
a) Your name, address and telephone number.
b) A note explaining the problem.
5) Ship your package to the address below:
SERVICE DEPARTMENT
PHONETICS, INC.
901 Tryens Road
Aston, PA 19014
6) Ship prepaid and insured via UPS or US Mail to ensure a traceable shipment with recourse for
damage or replacement.
Appendix E: Returning a Unit for Repair
157