Planet Technology IDL-2402 - Manual (Page 374)

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Procedure 4 Subscriber Service Problems
Problem indication:
No POTS and ADSLx service to the affected subscribers.
Procedure:
1 Check the connection of the subscriber lines and POTS lines at the subscriber
line connector for DSLAM for subscribers that do not have POTS and ADSLx
service.
„ If this step results in POTS service to the affected subscribers but there is
still no ADSLx service to them, follow Procedure 2 to troubleshoot ADSLx
service problems.
„ If this step results in ADSL service to the affected subscribers but there is
still no POTS service to them, follow Procedure 3 to troubleshoot POTS
service problems.
2 Use a bridging connector to couple the POTS and subscriber lines. If this results
in POTS service to the affected subscribers, contact your distributor.
3 Check the condition of the subscriber lines and connectors.