NEC ExpressA1160 - Manual (Page 198)

Obtaining Replacement Parts
11-2
y Management board
y RAID controller
y Voltage regulator modules (VRMs)
11.2. Obtaining Replacement Parts
When a failed unit is being replaced by a customer, the replacement part is shipped to
the customer site after a service request by the customer is received and confirmed at
the support center. A support center analyst orders the part and requests next-day
delivery; the part is shipped to the address previously validated with the customer. The
analyst then can
1. Call the customer at the number provided when the support contract was signed.
2. Ask the customer to repost the service request when the part arrives.
3. Call back later to determine whether the installation was successful and offer help if
necessary.
4. Request that the defective part be returned and provide assistance if needed.
11.3. Returning Defective Parts
Service representatives should return parts according to the normal procedure for their
locale.
The customers who have replaced a faulty unit in a system need to return the defective
part according to directions from the support center.
11.4. Fault Messages on the EXPRESSSCOPE® Monitor
LCD
If a hardware problem occurs, a message is displayed on the EXPRESSSCOPE®
Monitor LCD on the front of the cell. The display identifies the failed unit, sometimes with
abbreviated language.
The following table gives the full unit name as it appears in documentation, the name as
it appears on the EXPRESSSCOPE® Monitor LCD, additional identifying information
displayed on the EXPRESSSCOPE® Monitor LCD, and whether the unit is a CRU or a
FRU.