Toshiba Strata CS - Manual (Page 117)

C HAPTER 10. R ECEIVING AND H ANDLING C ALLS IN THE C LIENT 10-15
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Sharing your Call Monitor view __________________________
You can share your calls with other Strata CS users. Those users see your calls
when they click on a tab with your name on it in their Call Monitors.
When you share calls with another user, your calls still appear in your own Call
Monitor. However, if that user accepts one of your shared calls, you cannot accept
it also.
Note: Calls that you share with another user do not ring at the other user’s
telephone. If you want your calls to ring for the other user, forward your calls to the
user instead of sharing them. For more information about call forwarding, see
Chapter 14.
You can use call sharing in the following ways:
n
Your officemate can cover your calls when you step away from your desk.
n
Your assistant can screen all your calls and pick up routine calls while
letting important calls go through to you directly.
Example: A vice president shares calls with an assistant so that the assistant can
monitor all calls. Based on the caller’s identity, the assistant lets some calls go
through, answers other calls, and sends some calls directly to the executive’s
voice mail. If another call arrives while the executive is already on a call, the
assistant can see with whom the executive is talking, determine if the current call
is too sensitive to be interrupted, and handle the call appropriately.
For instructions on sharing your Call Monitor, see “Sharing views and folders” on
page 7-19.
Viewing shared calls
When users share their Call Monitor views with you, the following tabs appear in
your Call Monitor:
n
A <call owner name> tab for each user who has shared calls with you.
This tab displays only the calls for that user
n
The All tab, which displays all shared calls. The calls are organized by call
owner name.
See “Call Monitor view tabs” on page 10-4 for information about how tabs are
used in the Call Monitor to display calls.
Using the Call Monitor view with hands-free answering ______
You can use all Call Monitor view commands and features with hands-free
answering. For an overview of hands-free answering, see “Using hands-free
answering” on page 4-9.