Toshiba Strata CS - Manual (Page 152)

13-4 S TRATA CS C LIENT U SER G UIDE
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Viewing call details
You can view more information about your calls by double-clicking an item in the
Call Log view. The Call Details window opens.
Call Details columns
The Call Details window contains the columns shown in the following table.
Column Description
Indicates the incoming and outgoing aspect of the
call, respectively.
Name Name of the person who originated the call. On
incoming calls, “Unknown” appears unless the user
identified the caller as a contact. On outgoing calls,
the user’s name appears.
Start Time Date and time that the call first came in to the
Strata CS system.
End Time Date and time that the call ended.
Answered Time Date and time that the call was answered.
Answered By Name of the user who answered an incoming call.
Useful for analyzing data for ACD workgroups.
Account Code Account code associated with the call, if any. See
“Entering an account code for a call” on page 4-9.
Number On incoming calls, caller ID name and number if
available. On outgoing calls, the number dialed. On
a call to or from another Strata CS user, this field
contains <NA>.