Toshiba Strata CS - Manual (Page 91)

C HAPTER 8. U SING P ERSONAL S TATUS 8-7
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Modifying a personal status _____________________________
You can modify predefined and custom personal statuses to reflect your changing
availability and location. For example, if you are often away from your desk
attending meetings, you can modify the In a Meeting personal status to send your
callers directly to voice mail and play a special “in a meeting” greeting that you
record.
The following predefined personal statuses have preferences that you cannot
modify.
n
Do Not Disturb. The Taking calls preference is fixed at No —the status
always sends you calls directly to the final action of your routing list
(usually your voice mail) without ringing your phone.
n Available . The Taking calls preference is fixed at Yes —this status
always implies that you are ready to take calls.
n Available and Available (Queue Only) for call center agents. The
Queue calls preference is always set to Yes . For more information, see
Chapter 17.
You cannot delete or rename predefined personal statuses.
To modify a personal status
1. In the Personal Status view, double-click the personal status. The
Personal Status dialog box opens.
2. Follow the steps described in the next section, “Creating a custom
personal status.”
Creating a custom personal status________________________
You can create custom personal statuses for your own use for any of the following
reasons:
n
To provide more information to your colleagues about where you are and
what you are doing, for example, Working From Home, At Grandma’s
House, At Client XYZ, and so forth.
n
To facilitate frequent changes to several call-handling settings at once.
For example, whenever you work at the East Side office you might want
to forward your calls and change your voice-mail greeting. By creating a
custom personal status called East Side Office, you can automatically
make both those changes just by selecting the status.
Note: If you are an agent in a call center queue, you cannot create a custom
status that accepts queue calls.