Ultratec PRO80TM - Manual (Page 47)

U S I N G V O I C E C A R R Y O V E R ( V C O ) • 4 1
VCO INFORMATION
This section contains answers to frequently asked questions about VCO.
How does the Telecommunications Relay Service (TRS) relay
my VCO call?
Every state in the U.S. has a TRS which links TTY users with those who
do not have TTYs. With the TRS, VCO calls are made with the help of an
operator called a Communications Assistant (CA). You can speak directly
to the person you are calling. That person speaks his or her reply which
the CA types for you to read on your TTY. This service is available 24
hours, 7 days a week.
By law, all relay calls are kept strictly confidential. You may find your
state’s toll-free TRS number in the front of your local telephone book.
Does VCO automatically translate between voice and text?
No. VCO requires the use of a TTY or TRS. During a VCO call through
the TRS, the CA types the other person’s spoken words and you can read
what is said on your display. During a direct VCO call, the other person
types the message on a TTY.
Is there an additional charge for using VCO and TRS?
No. VCO does not cost anything! The TRS service is provided toll-free.
Local calls are free. Long distance calls incur the same charges as standard
voice conversations of the same duration, distance and time of day. Some
TRS providers also offer reduced rates for long distance.
Where can I learn more about VCO?
Contact your state’s TRS and ask them about the specific VCO options
available to you, such as 2-line VCO and user profiles. Your state’s TRS
number can be found in the front of your local telephone directory.
What is HCO?
Hearing Carry Over (HCO) is similar to VCO, in that it combines voice
telephone calling with TTY calling. The difference is that instead of
speaking for yourself and reading the reply, HCO lets you hear for yourself
and then type the reply.