Printer problems, Power problems – Ultratec PRO80TM User Manual
Page 63
C A R E & R E P A I R • 5 7
recognize some of the “shift” characters on the top row of a TTY
(example: @ # $ % ^ & * _ < >). To type these characters (such as in an
email address) make sure your call is connected in Turbo Code (see “About
Turbo Code” on page 49).
Printer Problems
The printer does not work.
Be sure the printer is on by pressing
. If it is, try resetting the
printer by turning the Superprint Pro80 off and on again.
The printer works, but it prints too lightly or not at all.
Make sure you have high-grade thermal printer paper and it is correctly
installed. (See “Installing Printer Paper” on page 9).
The printer only prints the bottom half of characters.
The print head should be replaced. Contact your dealer or Ultratec.
On battery power, the printer prints too slowly or lightly.
The batteries are low. Connect the AC adapter for 24 hours to recharge the
batteries. The Superprint Pro80 is not designed for continued use on
battery power.
The printer prints over the same line so the print is not
readable.
The paper may be sticking. Make sure the roll of paper on the paper
holder is pulled out away from the Superprint Pro80 as far as it can go.
The paper holder should snap into place when it is fully extended. Also,
make sure that no cords or other item is touching the paper.
Power Problems
The batteries run down too soon.
You may not be regularly using your Superprint Pro80 on battery power,
or the batteries are old (see “Battery Care” on page 53).
The Superprint Pro80 does not turn on when you press the
On/Off switch, or the Power light blinks even when the AC
adapter is plugged in.
Be sure the electrical outlet is working. Be sure you are using the correct
AC adapter—it should be a 10VDC, 1500 mA adapter. If you still have a
problem, contact your dealer or Ultratec.
The Superprint Pro80 works fine in the evening, but does
not work during the day.
You may have plugged the AC adapter into a switch-controlled outlet. Try a dif-
ferent outlet that you are sure is not controlled by a switch.
Printer