Micromod Micro-DCI: 53MT6000 Micro-Tools - Manual (Page 137)

53MT6000 INSTRUCTION MANUAL
Troubleshooting 121
11.0 TROUBLESHOOTING
11.1 General Recommendations
Micro-Tools is primarily a software product which is installed in the user's Personal Computer. This means
the environment in which the Micro-Tools components are installed can be very site-specific.
Table 11-1
provides general information and cross references to aid in problem resolution for problems arising during
installation and setup of 53MT6000 components. If the source of the problem is external to 53MT6000
hardware and software (e.g., in Windows, in a third-party Ethernet interface board or driver, etc.), consult
the appropriate documentation.
11.2 Diagnostic Messages
Diagnostic output on Micro-Tools falls into several categories:
• Messages generated by the Windows-based operating system
• Messages generated by the Micro-Tools software
11.2.1 Windows Operating System Messages
Messages generated by the Windows operating system can be viewed using the EVENT VIEWER from
the ADMINISTRATIVE TOOLS program group. See the documentation which accompanied your Windows
software for further details on use of this item.
11.3 Technical Support
Technical support for the Micro-Tools product is available from MicroMod Automation. Refer to the READ
FIRST section of this Instruction Manual for information on contacting technical support.
Before contacting the Tech Support Department, refer to Section 11.0, TROUBLESHOOTING , and verify
the following:
• The COM Port is not already being used by another application.
Table 11-1. 53MT6000 Installation and Setup Problems and Recommendations
SYMPTOM RECOMMENDATION
No power, LEDs not lit. Make sure power cable is properly connected.
Make sure that the power switches on the personal computer unit and the
monitor are in the ON position.
53MT6000 software not
running. Make sure the Hardware Key is properly installed on the parallel port. The
hardware key is used to license the Micro-Tools software, and must
be installed for the Micro-Tools software to run. See
Section 3.4.2 for
information on installing the Hardware Key.
Make sure the Micro-Tools software has been properly installed. See
Section 3.4 for information on installing the Micro-Tools software.
Make sure that the appropriate license key has been properly installed.
Refer to the License Admin icon in
Section 4.1 .