HP LaserJet 5200 Printer series - Manual (Page 167)

HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services may vary by area.
Check with your local HP dealer to determine the services available to you.
On-site service agreements
To provide you with the level of support best suited to your needs, HP has on-site service agreements
with a selection of response times.
Next-day on-site service
This agreement provides support by the next working day following a service request. Extended
coverage hours and extended travel beyond HP’s designated service zones are available on most on-
site agreements (for additional charges).
Weekly (volume) on-site service
This agreement provides scheduled weekly on-site visits for organizations with many HP products. This
agreement is designated for sites using 25 or more workstation products, including printers, plotters,
computers, and disk drives.
Repacking the printer
If HP Customer Care determines that your printer needs to be returned to HP for repair, follow the steps
below to repack the printer before shipping it.
CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility.
To repack the printer
1. Remove and retain any DIMMs that you have purchased and installed in the printer. Do not remove
the DIMM that came with the printer.
CAUTION: Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic
wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare
metal on the printer. To remove the DIMMs, see
Installing printer memory on page 173 .
2. Remove and retain the print cartridge.
CAUTION: It is extremely important to remove the print cartridge before shipping the printer. A
print cartridge that remains in the printer during shipping will leak and entirely cover the printer
engine and other parts with toner.
To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge
in its original packing material or so that it is not exposed to light.
3. Remove and retain the power cable and interface cable.
4. If possible, include print samples and 50 to 100 sheets of paper or other print media that did not
print correctly.
5. In the U.S., call HP Customer Care to request new packing material. In other areas, use the original
packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment.
ENWW HP maintenance agreements 155