HP StorageWorks XP10000 Disk Array - Manual (Page 133)

5 Troubleshooting LUN Manager
Troubleshooting
For troubleshooting information on the array, see the array's documentation.
You are responsible for the operation and normal maintenance of the Command View XP computer or XP
Remote Web Console. The following are some guidelines for troubleshooting the Command View XP
computer or XP Remote Web Console:
• Check the cabling and LAN: Verify that both the computer and LAN cabling are firmly attached,
and the LAN is operating properly.
• Reboot the computer: Close any programs that are not responding. If necessary, reboot the
computer and restart the Command View XP Java applet program.
• Check for any general error conditions: Table 21 describes general error conditions and the
recommended resolution for each item. If you still cannot resolve an error condition, call
you HP account support representative for assistance (see Contacting you HP account support
representative for contact information).
• Check the status lamp on the Command View XP or XP Remote Web Console main pane: If the
color of the lamp is yellow ( ) or red ( ), confirm the severity level of the DKC and DKU on the
Status pane (see the HP StorageWorks Command View XP user guide for XP Disk Arrays or the
HP StorageWorks XP Remote Web Console user guide for XP12000/XP10000/SVS200). If you
cannot resolve an error condition, contact you HP account support representative.
• Download the Command View XP or XP Remote Web Console trace files using the FD Dump
Tool: If you cannot resolve an error condition, copy the Command View XP or XP Remote
Web Console configuration information onto floppy disks using the FD Dump Tool (see the
HP StorageWorks Command View XP user guide for XP Disk Arrays or the HP StorageWorks XP
Remote Web Console user guide for XP12000/XP10000/SVS200). Contact your HP account
support representative (see Contacting you HP account support representative ), and give the
information on the floppy disks to the HP personnel.
HP StorageWorks LUN Configuration and Security Manager XP user guide for the
XP12000/XP10000/SVS200
133