Using support tickets, Generating a support ticket – HP Command View for Tape Libraries Software User Manual
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NOTE:
The Interface Manager must be rebooted for this operation to take effect.
However, the drives and the tape library are not rebooted.
6.
When the Update and Verification Operation Complete message appears, read whether
the operation was completed successfully, then click Finish.
14. If appropriate, delete a tier from the Key Manager Configuration using the following procedure:
1.
All tiers are listed in the same wizard.
2.
Remove the node addresses from the tier to be removed.
3.
Click Remove Tier.
The tier information will be removed.
4.
Read the warning in the Remove Tier dialog box, then click Next to continue.
5.
Read the Reboot Warning dialog box, then click Yes.
6.
When the Update and Verification Operation Complete message appears, read whether
the operation was completed successfully, then click Finish.
7.
Use the procedures in
“Changing the tier information for an SKM or ESKM” (page 166)
to make other changes to the ESKM configuration, as needed.
15. After the information is complete, click Next.
16. Verify the information in the Key Management Setup Summary dialog box, then click Next.
17. Read the message in the Reboot Warning dialog box, then click Next.
18. When the Update and Verification Operation Complete message appears, read whether the
operation was completed successfully, then click Finish.
Using support tickets
Command View TL uses an integrated version of HP StoreEver L&TT to generate a support ticket.
In the event of a hardware problem, a support ticket can provide vital information to help in
diagnosing and resolving the problem.
When a support ticket is generated, the program collects configuration information and executes
a Device Analysis test on the selected device or devices. This information can then be viewed,
saved, or sent via e-mail to HP Support for assistance.
NOTE:
A support ticket for a drive contains a drive margin report and is the only way to get that
information.
A support ticket is saved as a ZIP file that Command View TL uses when you save or e-mail the
support ticket (see
and
Sending a support ticket by e-mail
). The ZIP file contains a *.ltd
file for each selected device. You can extract and view a *.ltd file with L&TT versions 4.2 and
later.
Generating a support ticket
1.
In the Library window, click the Support tab.
2.
In the left panel, select Support Ticket. A list of the support tickets that you have generated
appears in the right panel.
3.
Select Actions
→Launch Support Ticket Wizard. The welcome screen of the wizard appears.
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Advanced features in the GUI