Testing the insight remote support – HP Command View for Tape Libraries Software User Manual
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Instant-on license behavior for devices:
•
During instant-on period, all the supported libraries can be added to the CVTL management
station regardless of the license that they have.
•
Double clicking the library from the devices page will allow the library to be managed.
•
During the instant-on and grace periods, if all the libraries are licensed then no messages are
visible on the devices page.
For ESL G3/MS6480 libraries:
•
During the instant-on period, the library is available to be managed.
•
After 90 days, the license expires and a message indicates that you can no longer manage
the library.
•
If you have a permanent license, you can manage the library.
For EML/ESL libraries:
•
During the instant-on period, the library is available to be managed for the first 90 days. (Prior
to version 3.0 the license was only available for 60 days.)
•
After 90 days, the license expires. A nagging message indicates that the license has expired
in the device management screen. However, you can still manage and perform all the
operations that were available during the instant-on period.
•
If you have a permanent license, you can manage the library.
Testing the Insight Remote Support
The Send Insight Remote Support Test Alert feature allows library administrators to verify the Insight
Remote Support installation on the server. The Send Insight Remote Support Test Alert sends a test
alert to Insight Remote Support; if Insight Remote Support receives the test alert you can consider
the Insight Remote Support installation successful.
CVTL provides an action to trigger an SMI-S Tape Provider event to the Insight Remote Support
client/back end. This makes testing of Insight Remote Support installations easy. To test the Insight
Remote Support installation, navigate to Administrator
→Actions→Send Insight Remote Support
Test Alert.
You will receive a message that indicates whether or not the Insight Remote Support alert was sent
successfully.
Testing the Insight Remote Support
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