Incorrect tray, Incorrect page size – HP Color LaserJet 4700 Printer series User Manual

Page 247

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Cause and solution

Cause

Solution

cartridge. For more information, see

Selecting the printer

behavior at staples out

The print media jams.

Repeated jams occur.

Check that you are using media that is supported for the
printer. For more information, see

Supported media weights

and sizes

NOTE

Using media that is outside of HP

specifications might cause problems that could
require repair. This repair is not covered by the
Hewlett-Packard warranty or service agreements.

Incorrect page size

Table 8-3

Printer feeds incorrect page size

Cause and solution

Cause

Solution

The correct size media is not loaded in the input tray.

Load the correct size media in the input tray.

The correct size media is not selected in the software
application or printer driver.

Confirm that the settings in the application and printer driver
are appropriate, since the application settings override the
printer driver and control panel settings, and the printer driver
settings override the control panel settings. For more
information, see

Printer drivers

Printer drivers for Macintosh

computers

The correct size media for Tray 1 is not selected in the printer
control panel.

From the control panel, select the correct size media for Tray
1.

The media size is not configured correctly for the input tray.

Print a configuration page or use the control panel to determine
the media size for which the tray is configured.

The guides in the tray are not against the paper.

Verify that the rear and width media guides are touching the
paper.

Incorrect tray

Table 8-4

Printer pulls from incorrect tray