Special media feed error, Envelope printing error, Special media feed error envelope printing error – HP Color LaserJet 4700 Printer series User Manual
Page 249
Cause and solution
Cause
Solution
The media size is not configured correctly for the input tray.
Print a configuration page or use the control panel to determine
the media size for which the tray is configured.
The guides in the tray are not against the paper.
Verify that the guides are touching the paper.
Special media feed error
Table 8-7
Transparencies or glossy paper will not feed
Cause and solution
Cause
Solution
The correct media type is not specified in the software or printer
driver.
Verify that the correct media type is selected in the software or
printer driver.
The input tray is overfilled.
Remove excess media from the input tray. Do not load more
than 200 sheets of glossy paper or glossy film, or more than
100 transparencies in Tray 2 and optional trays. Do not exceed
the maximum stack height for Tray 1.
Media in another input tray is the same size as the
transparencies, and the printer is defaulting to the other tray.
Make sure that the input tray containing the transparencies or
glossy paper is selected in the software application or printer
driver. For more information, see
drivers for Macintosh computers
. Use the printer control panel
to configure the tray to the media type loaded.
The tray containing the transparencies or glossy paper is not
configured correctly for type.
Make sure that the input tray containing the transparencies or
glossy paper is selected in the software application or printer
driver. For more information, see
drivers for Macintosh computers
. Use the printer control panel
to configure the tray to the media type loaded. See
Transparencies or glossy paper might not meet supported
media specifications.
Use only media that meets the HP media specifications for this
printer. See
Supported media weights and sizes
Envelope printing error
Table 8-8
Envelopes jam or will not feed in the printer
Cause and solution
Cause
Solution
Envelopes are loaded in an unsupported tray. Only Tray 1 can
feed envelopes.
Load envelopes into Tray 1.
Envelopes are curled or damaged.
Try using different envelopes. Store envelopes in a controlled
environment.
Envelopes are sealing because the moisture content is too
high.
Try using different envelopes. Store envelopes in a controlled
environment.
Envelope orientation is incorrect.
Verify that the envelope is loaded correctly. See
Table 8-6
Media does not feed from Tray 2 or optional trays (continued)
ENWW
Media-handling problems
233