HP Color LaserJet 4700 Printer series - Manual (Page 248)

Cause and solution
Cause Solution
The media size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the media size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the guides are touching the paper.
Automatic feed error
Table 8-5 Media does not feed automatically
Cause and solution
Cause Solution
Manual feed is selected in the software application. Load Tray 1 with media, or, if the media is loaded, press .
The correct size media is not loaded. Load the correct size media.
The input tray is empty. Load media into the input tray.
Media from a previous jam has not been completely removed. Open the printer and remove any media in the paper path.
Closely inspect the fuser area for jams. See Paper jams .
The media size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the media size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the rear and width media guides are touching the
paper.
Tray 2 or optional tray feed error
Table 8-6 Media does not feed from Tray 2 or optional trays
Cause and solution
Cause Solution
Manual feed is selected in the software application. Load Tray 1 with media, or, if the media is loaded, press .
The correct size media is not loaded. Load the correct size media.
The input tray is empty. Load media in the input tray.
The correct media type for the input tray is not selected in the
printer control panel. From the printer control panel, select the correct media type
for the input tray.
Media from a previous jam has not been completely removed. Open the printer and remove any media in the paper path.
Closely inspect the fuser area for jams. See Paper jams .
None of the optional trays appear as input tray options. The optional trays only display as available if they are installed.
Verify that any optional trays are correctly installed. Verify that
the printer driver has been configured to recognize the optional
trays. For more information, see
Printer drivers or Printer
drivers for Macintosh computers .
An optional tray is incorrectly installed. Print a configuration page to confirm that the optional tray is
installed. If not, verify that the tray is correctly attached to the
printer.
Table 8-4 Printer pulls from incorrect tray (continued)
232 Chapter 8 Problem solving ENWW