HP Color LaserJet 4700 Printer series - Manual (Page 303)

HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services may vary by area.
Check with your local HP dealer to determine the services available to you.
On-site service agreements
To provide you with the level of support best suited to your needs, HP has on-site service agreements
with three response times:
Priority on-site service
This agreement provides 4-hour service response to your site for calls made during normal HP business
hours.
Next-day on-site service
This agreement provides support by the next working day following a service request. Extended
coverage hours and extended travel beyond HP’s designated service zones are available on most on-
site agreements (for additional charges).
Weekly (volume) on-site service
This agreement provides scheduled weekly on-site visits for organizations with many HP products. This
agreement is designated for sites using 25 or more workstation products, including printers, plotters,
computers, and disk drives.
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