Hardware setup troubleshooting – HP Photosmart C6280 All-in-One Printer User Manual

Page 113

Advertising

Gently pull the paper out of the rollers.

CAUTION:

If the paper tears when you are removing it from the rollers, check

the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the HP All-in-One, more
paper jams are likely to occur.

If the paper jam is cleared, proceed to step 5.
If the paper jam is not cleared, do the following:
a. Open the Two-sided printing accessory by pulling the tabs up.
b. Remove any paper from inside the accessory.
c. Close the Two-sided printing accessory by pressing the tabs down until they lock

into place.

Replace the Two-sided printing accessory. Gently push the accessory forward until
it snaps into place.

Turn on the HP All-in-One, and then press OK to continue the current job.

Hardware setup troubleshooting

This section contains hardware troubleshooting information for the HP All-in-One.
Many issues are caused when the HP All-in-One is connected to the computer using a
USB cable before the HP All-in-One software is installed on the computer. If you
connected the HP All-in-One to your computer before the software installation screen
prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

Disconnect the USB cable from the computer.

Uninstall the software (if you have already installed it).

Restart your computer.

Turn off the HP All-in-One, wait one minute, then restart it.

Reinstall the HP All-in-One software.

CAUTION:

Do not connect the USB cable to the computer until prompted by the

software installation screen.

This section contains the following topics:

•

The HP All-in-One will not turn on