HP Photosmart C6280 All-in-One Printer - Manual (Page 174)

Prepare the HP All-in-One for shipment
If, after contacting HP support or returning to the point of purchase, you are requested to send the
HP All-in-One in for service, make sure you remove and keep the following items before returning
your device:
• The control panel faceplate
• The power cord, USB cable, and any other cable connected to the HP All-in-One
CAUTION: The replacement HP All-in-One will not be shipped with a power cord. Store
the power cord in a safe place until the replacement HP All-in-One arrives.
• Any paper loaded in the input tray
• Remove any originals you might have loaded in the HP All-in-One
This section contains the following topics:
• Secure the ink system
• Remove the control panel faceplate
Secure the ink system
Contact HP support for information about how you should secure the ink system to prevent ink from
leaking in the HP All-in-One during shipment. They might instruct you to replace the ink cartridges
with replacement ink cartridges.
If you receive a replacement HP All-in-One, refer to the instructions included in the box for information
about how to secure the ink system. The replacement HP All-in-One might come with ink cartridges
that you can use to install in your device to prevent the ink system from leaking during shipment.
NOTE: This information does not apply to customers in Japan. For information on service
options in Japan, see “HP Quick Exchange Service (Japan)” on page 172 .
Related topics
“Replace the ink cartridges” on page 99
Remove the control panel faceplate
Remove the control panel faceplate before returning the HP All-in-One for repair.
NOTE: This information does not apply to customers in Japan. For information on service
options in Japan, see “HP Quick Exchange Service (Japan)” on page 172 .
CAUTION: The HP All-in-One must be unplugged before following these steps.
To remove the control panel faceplate
1. Press the On button to turn off the HP All-in-One.
2. Unplug the power cord, and then disconnect it from the HP All-in-One. Do not return the power
cord with the HP All-in-One.
3. Remove the control panel faceplate as follows:
a. Place your hands on each side of the control panel faceplate.
b. Place the fingertips of your left hand in the small gap under the display, and then pry the
faceplate down and to the right.
Prepare the HP All-in-One for shipment 173
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