Copy troubleshooting – HP Photosmart C6280 All-in-One Printer User Manual
Page 146
Text is incorrect or missing
Cause: The brightness is not set correctly.
Solution: Adjust the brightness, and then rescan the original.
Cause: Debris might be stuck on the glass or on the back of the document lid. This
can cause poor-quality scans.
Solution: Clean the glass and lid backing.
For more information, see:
•
“Clean the lid backing” on page 98
•
Cause: The scan document settings are not set to the correct optical character
recognition (OCR) language. The OCR language tells the software how to interpret
the characters it sees in the original image. If the OCR language does not match the
language in the original, the scanned text might be incomprehensible.
Solution: Select the correct OCR language.
NOTE:
If you are using HP Photosmart Essential, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install
the OCR software, you must re-insert the software disk and select OCR under the
Custom installation options.
The scan feature does not work
Cause: The computer is turned off.
Solution: Turn the computer on.
Cause: The HP All-in-One is not properly connected to the computer through a USB
cable or a network cable.
Solution: Check the cables that connect the HP All-in-One to your computer or
network.
Cause: The software that came with the HP All-in-One is not installed or is not
running.
Solution: Restart your computer. If that does not help, install or reinstall the
software that came with the HP All-in-One.
Copy troubleshooting
Use this section to solve these copy problems:
•
Copies are too light or too dark
•
Nothing happens when I try to copy
Copy troubleshooting
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