Text is incorrect or missing, Scanned image is incorrectly cropped, Text format is incorrect – HP Deskjet F4240 All-in-One Printer User Manual
Page 137: Scanned image shows dotted lines instead of text
Cause: The original was placed incorrectly on the glass.
Scanned image is incorrectly cropped
Solution: The autocropping feature in the software crops anything that is not part
of the main image. Sometimes this might not be what you want. In that case, turn off
autocropping in the software and crop the scanned image manually, or not at all.
Cause: The software was set to automatically crop scanned pictures.
Scanned image has incorrect page layout
Solution: Turn off autocropping in the software to retain the page layout.
Cause: The automatic cropping feature in the software was changing the page
layout.
Text format is incorrect
Solution: Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings in the software. It maintains complex layouts, such
as multiple columns from a newsletter, by putting the text in different frames (boxes)
in the destination application. In the software, select the correct format so that the
scanned text layout and formatting are retained.
Cause: The scan document settings were incorrect.
Scanned image shows dotted lines instead of text
Solution: Make a black-and-white copy of the original and then scan the copy.
Cause: If you used the Text image type to scan text that you plan to edit, the
scanner might not recognize color text. The Text image type scans at 300 x 300 dpi,
in black and white.
If you are scanning an original that has graphics or artwork surrounding the text, the
scanner might not recognize the text.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Make sure that the brightness is set appropriately in the software
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Solution 2: Make sure that the glass and the back of the document lid are clean
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Chapter 12
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Troubleshooting
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