HP Deskjet F4240 All-in-One Printer - Manual (Page 93)

• Check other printers or scanners. You might need to disconnect older products
from your computer.
• Try connecting the USB cable to another USB port on your computer. After you
check the connections, try restarting your computer. Turn the product off and then
on again.
• After you check the connections, try restarting your computer. Turn the product
off and then on again.
• If necessary, remove and then install the software you installed with the product
again. For more information, see
Uninstall and reinstall the software .
For more information on setting up the product and connecting it to your computer,
see the Setup Guide that came with the product.
Cause: The product and computer were not communicating with each other.
Software installation troubleshooting
Use this section to solve any problems you might encounter while setting up the
HP Photosmart software.
This section contains the following topics:
• When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
• The Minimum System Checks screen appears
• A red X appears on the USB connect prompt
• I received a message that an Unknown Error has occurred
• Some of the buttons are missing in the HP Solution Center
• The registration screen does not appear
• The HP Digital Imaging Monitor does not appear in the system tray
• Uninstall and reinstall the software
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Solution: If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows Start menu, click Run.
2. In the Run dialog box, enter d:\setup.exe, and then click OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive
letter.
Cause: The installation failed to run automatically.
The Minimum System Checks screen appears
Solution: Click Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
Cause: Your system did not meet the minimum requirements to install the software.
Chapter 12
90 Troubleshooting
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