Solution 9: run the scan diagnostic utility, Solution 10: install a patch – HP Deskjet F4240 All-in-One Printer User Manual
Page 152
Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-in-
one, or Dell all-in-one, caused a scan communication error.
If this did not solve the issue, try the next solution.
Solution 9: Run the Scan Diagnostic utility
Solution: Download and run the Scan Diagnostic utility to find and correct
problems with your product.
To download and run the Scan Diagnostic utility
1.
Go to
Software and driver downloads.
2.
Select Download drivers and software (and firmware).
3.
Type your product name and model number in the field provided, and then press
Enter.
4.
Select the operating system of your computer where the HP software is installed.
5.
Go to the Utility section and download the HP Scan diagnostic utility.
6.
Try to scan.
If an error condition is identified with any of the HP software components, a red
X is displayed next to the component. If there is no error condition, a green check
mark is displayed next to the component. The utility is equipped with a Fix button
to correct the error conditions.
Cause: There was a problem with the connections between the product and the
computer.
If this did not solve the issue, try the next solution.
Solution 10: Install a patch
Solution: Download and install the unexpected internal error and
communications failure patch.
This patch resolves the An unexpected internal error has occurred error and other
communication failures with the product.
To install the patch
1.
Go to
Software and driver downloads.
2.
Select Download drivers and software (and firmware).
3.
Select the operating system of your computer where the HP software is installed.
4.
Go to the Patch section and download the HP Image zone/photo and imaging
unexpected internal error and communications failure patch.
5.
Double-click the patch to install it on the computer.
6.
Try to scan.
Cause: You needed to install the unexpected internal error and
communications failure patch.
If this did not solve the issue, try the next solution.
Errors
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