Transparencies or glossy paper will not feed, Envelopes jam or will not feed in the mfp – HP Color LaserJet 4730 Multifunction Printer series User Manual
Page 315
Media does not feed from Tray 2, 3, or 4
Cause
Solution
trays. For more information, see
or
drivers for Macintosh computers
An optional tray is incorrectly installed.
Print a configuration page to confirm that the optional tray is
installed. If not, verify that the tray is correctly attached to the
MFP.
The media size is not configured correctly for the input tray.
Print a configuration page or use the control panel to determine
the media size for which the tray is configured.
The guides in the tray are not against the paper.
Verify that the guides are touching the paper.
Transparencies or glossy paper will not feed
Transparencies or glossy paper will not feed
Cause
Solution
The correct media type is not specified in the software or printer
driver.
Verify that the correct media type is selected in the software or
printer driver.
The input tray is overfilled.
Remove excess media from the input tray. Do not load more
than 200 sheets of glossy paper or glossy film, or more than
100 transparencies in Tray 2, 3, or 4. Do not exceed the
maximum stack height for Tray 1.
Media in another input tray is the same size as the
transparencies, and the MFP is defaulting to the other tray.
Make sure that the input tray containing the transparencies or
glossy paper is selected in the software application or printer
driver. Use the MFP control panel to configure the tray to the
media type loaded. For more information, see
Printer drivers for Macintosh computers
The tray containing the transparencies or glossy paper is not
configured correctly for type.
Make sure that the input tray containing the transparencies or
glossy paper is selected in the software application or printer
driver. Use the MFP control panel to configure the tray to the
media type loaded. See
Transparencies or glossy paper might not meet supported
media specifications.
Use only media that meets the HP media specifications for this
MFP. See
Supported media weights and sizes
.
Envelopes jam or will not feed in the MFP
Envelopes jam or will not feed in the MFP
Cause
Solution
Envelopes are loaded in an unsupported tray. Only Tray 1 can
feed envelopes.
Load envelopes into Tray 1.
Envelopes are curled or damaged.
Try using different envelopes. Store envelopes in a controlled
environment.
Envelopes are sealing because the moisture content is too
high.
Try using different envelopes. Store envelopes in a controlled
environment.
ENWW
Media-handling problems
295