ATEN Altuscn Matrix KVM Switch KM0532 - Manual (Page 138)

KM0032 / KM0532 / KM0932 User Manual
126
Troubleshooting
Overview
Operation problems can be due to a variety of causes. The first step in solving
them is to make sure that all cables are securely attached and seated completely
in their sockets.
In addition, updating the product’s firmware may solve problems that have
been discovered and resolved since the prior version was released. If your
product is not running the latest firmware version, we strongly recommend that
you upgrade. See Firmware Upgrade, page 100, for upgrade details.
General
Problem Solution
I can’t use the KA9222 or
KA9272 Console Modules
with the KM0032 / KM0532
/ KM0932. The KM0032 / KM0532 / KM0932 does not support these
two console modules. Instead, use the KA7230, and
KA7240 Console Modules with the KM0032 / KM0532 /
KM0932.
The KVM console monitor
does not display and there
is no response to keyboard
and mouse input. 1. Verify that all cables are securely connected and in
good condition, including those of the console mod-
ules, KVM adapter cables, and Cat 5e cable.
2. Upgrade the firmware for the KVM adapter cables.
There are display problems
on the monitor connected to
the Console Module. 1. Make sure that the console monitor is properly
grounded.
2. Use the grounding terminal on the Console Module to
properly ground the Console Module.
I can’t use the KA7230 and
KA7240 Console Modules
to login to the KM0032 /
KM0532 / KM0932. 1. Verify that the username and password are correct. If
after verifying that the username and password are
correct you still cannot login, then follow Step 2.
2. Upgrade the firmware version of the console mod-
ules.
I can’t use an Ethernet hub
to connect the console
modules and KVM adapter
cables to the KM0032 /
KM0532 / KM0932. Although Cat 5e cable is used to connect the console
modules and KVM adapter cables to the KM0032 /
KM0532 / KM0932, it does not support the Ethernet
protocol; thus, you cannot use an Ethernet hub to
connect them.
The password for the
default super administrator
account needs to be reset. See Restoring Factory Default Settings, page 135
I upgrading the firmware,
but some of the modules
were not upgraded
successfully. See Firmware Upgrade, page 100.