Avaya S8710 - Manual (Page 90)

B Troubleshooting an installation
Configuring the media server hardware
90 Installing and Configuring the Avaya S8700 or S8710 Media Server
June 2004
Configuring the media server hardware
Problem Solution
Cannot log into UPS subagent - Make sure the SNMP Subagent is installed in the UPS.
- Make sure you are connected to the correct Ethernet port.
- Make sure you have the correct login ID and password. See the
user’s guide that comes with the SNMP Subagent.
- Make sure the network card on the laptop is configured correctly.
Cannot log into Ethernet switch - Make sure you are connected to the correct Ethernet port. (One
Ethernet switch, it is the port marked Console)
- Make sure you have the correct login ID and password. See the
user’s guide that comes with the Ethernet switch.
- Make sure the network card on the laptop is configured correctly.
Cannot log into media server - Make sure you are connected to the Services Ethernet port. (Default
is port 2 [Eth1] on the back of the server).
- Make sure you are using a crossconnect cable between the laptop
and server.
- Make sure the ARP cache is cleared on the laptop. In an MS-DOS
window, type
arp -d 192.11.13.6 and press Enter.
- Make sure you have connectivity. In an MS-DOS window, type
ping 192.11.13.6 and type Enter.
- Make sure the NIC on the laptop is configured correctly.
Cannot access Avaya Installation Wizard - Make sure you are plugged into the Services port (2 [Eth1])
- Make sure you are using the correct IP address: 192.11.13.6
- Make sure you are using the correct login and password.
- Make sure the NIC on the laptop is configured correctly.
Cannot use SAT commands - Make sure you are using the correct IP address: 192.11.13.6 and
port (5023)
- Make sure you are using the correct login and password.
- Make sure you are logged onto the active server.
Cannot ping out to customer’s network - Make sure that in the LAN security settings that "output from
server" for icmp is enabled.
Cannot ping media server from
customer’s network - Make sure that in the LAN security settings that "input to server" for
icmp is enabled.
Cannot access media server remotely - Make sure in the LAN security settings that "input to server" are
checked for telnet (Linux commands), https (Web access), and def-sat
(SAT commands access). The LAN security settings can be changed
on the Web interface with a direct connection to the media server.
LED display on IPSI is flashing - IPSI LED has not been programmed with switch and location
(DHCP)
- IPSI LED has not had an IP address assigned to it (static IP
addressing)
Cannot access IPSI for static addressing - Make sure you are plugged into the Services (top) port on the IPSI.
- Make sure the ARP cache is cleared on the laptop. In an MS-DOS
command window, type
arp -d 192.11.13.6 and press Enter.