Avaya S8710 - Manual (Page 91)

B Troubleshooting an installation
Installing the license and Avaya authentication files
Installing and Configuring the Avaya S8700 or S8710 Media Server 91
June 2004
Installing the license and Avaya authentication files
No "V" on IPSI LED - IPSI is not connected to Ethernet switch or network. Connect cable
to bottom port on IPSI faceplate and to the Ethernet switch or the
customer’s network.
- Make sure port on Ethernet switch assigned to that IPSI is enabled.
"V" on IPSI LED is not filled in - IPSI does not have an IP address assigned to it.
- IPSI has not been administered.
Get alarm when first connect to IPSI - IPSI does not have current firmware. Upgrade firmware.
Get "Anonymous memory" message
when placing flashcard into PCMCIA
drive - S8700 : Flashcard may be faulty; replace it.
Problem Solution
Problem Solution
Cannot get files from RFA site - Provide the correct SAP number.
- Provide the serial number for the reference IPSI
License file will not install - Make sure there are not two license files on the server. If so, delete
one of them.
- May have corrupt file. Download file again from RFA site.
- Upload using binary mode.
Media server is in no license mode - Normal situation when license file is first installed because it cannot
see the IPSIs; they do not have IP addresses yet.
- After 30 minutes, license has not located reference IPSI. In a SAT
session, type
reset system 1 and press Enter to reset the 30-minute
clock.
Cannot use administration commands - May be in No License Mode because 30-minute timer has lapsed. In
a SAT session, type
reset system 1 and press Enter to reset the 30-
minute clock.
ASG does not work - Re-install Avaya authentication files.